Job Posting OPEN
Telephone Interviewer
Job Location: 1730 Gunbarrel Rd Chattanooga, TN 37421
Overall Responsibility:
Through use of a predictive dialer, Interviewers will call individuals across North America to obtain opinions to complete questionnaires on various topics
Essential Functions and Responsibilities:
Read verbatim scripted instructions and questions to respondents in a way that is clear and easy to understand.
Solicit respondents to participate in surveys
Clarify and probe for answers (when appropriate), and answer questions from respondents using scripted responses.
Listen attentively and respond appropriately to respondents, but maintain a neutral and unbiased position.
Complete interviews with confidence and at an energetic, efficient and productive pace, while maintaining an acceptable productivity rate.
Be creative, charismatic and confident, while maintaining a professional demeanor.
Handle rejection, but do not personalize it.
Exercise extreme patience, professionalism, self-control, and good judgment when dealing with respondents.
Follow all policies outlined in the Wilkins Research Handbook.
Must be able to give full attention to what other people are saying
Maintain regular and predictable attendance
Additional duties and responsibilities as assigned